Known issues in Teams Rooms and devices - Microsoft Teams (2023)

(Video) Advanced Microsoft Teams Rooms Troubleshooting
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  • 6 minutes to read
  • Applies to:
    Microsoft Teams
(Video) Managing Microsoft Teams Rooms and Devices

This article lists known issues with the Microsoft Teams Rooms app when used on Windows and Android devices.

Team rooms under Windows

software problems

companydescriptionalternative solution
Low meeting volume after sharing contentOn Teamroom devices running Windows 10 20H2, media and meeting volume is reduced after sharing content via HDMI in the room. This issue is caused by an audio condition in Windows 10 20H2.To resolve this issue, upgrade to version4.9.12.0der Teams Rooms-App.
The Teams Rooms app is not up to dateThe equipment room console displays theoutdated system settingsError.To solve this problem,Use the Microsoft Teams Rooms recovery tool.
The version of Windows on the device has been upgraded to a version that is not supported for Teams RoomsA Windows 10 device is upgraded from version 1803 to version 1809. Version 1809 does not support Teams Rooms.This problem can occur when theGroup directive or MDM configuration for the DeferFeatureUpdatesPeriodinDays parameteris set to 365 days, which is the maximum. On March 27, 2020, version 1809 is more than 365 days old. Therefore, the Windows 10 device running version 1803 will install version 1809 after 365 days of running version 1803. However, version 1809 is not supported in Team Rooms and may cause issues that negatively impact device rooms.

To avoid this situation, remove any Group Policy or MDM settings that are configured to defer updates. It is important to leave the policy or setting unconfigured and not set to 0. Then the device will always be updated to the latest version of Windows that supports Teams Rooms.

Missing virtual keyboardThe virtual keyboard does not appear when you need to enter information on the Teams Rooms devices. This issue occurs on Windows 10, version 1903.Install the April 2020 Cumulative Update for Windows 10, version 1903 for x64-based Systems from Windows Update.
The Teams Rooms app won't launch after the updateIf your Team Rooms device uses a processor (CPU) that supports Control Flow Compliance Technology (CET), such as B. An 11th generation Intel® Core™ processor or higher and you have the following:
  • Cumulative update applied KB5013942
  • Cumulative update not applied KB5015020 or later
  • The Teams Rooms app has been updated
then you may get an error that the Teams Rooms app can't start.
Reimage the Teams Rooms device with OEM media using Windows OS version 20H2 or later.
Windows Settings cannot be accessed from the desktop context menu.On Teams Rooms devices with version or later of the app, any user account that has the Teams Rooms app installed can only access Windows Settings from the Start menu. If you try to access Windows Settings using any other method, the Teams Rooms app will open instead.Use one of the following solutions to access Windows Settings:
  • Choosethe settingspossibility ofBeginningMenu.
  • Uninstall the Teams Rooms app for the affected user. Locate the application in theBeginningMenu, right click and selectuninstall.


companydescriptionalternative solution
Monitors not recognizedWhen running Teams Rooms on a Surface Pro (2017 model) device, the monitors are not recognized.Press and hold the power button on the Surface Pro device for at least 20 seconds to restart it. This clears the graphics cache.
During a coordinated meeting, changing the meeting volume using a room remote activates speakerphone on a Surface Hub or Teams Rooms device.For trusted devices like Surface Hub or Teams Rooms that are set to automatically join a coordinated meeting when the primary device joins, speakerphone will turn on when the meeting volume is changed using the room remote. This problem occurs even though your audio settings are disabled and regardless of whether they are enabled or disabled.Disable proximity meeting and remote room control features on trusted devices that automatically join a coordinated meeting.

Team rooms on Android

Problems with meeting room devices

companydescriptionalternative solution
Laser pointers and drawing tools in PowerPoint Live are not visible to participants in the roomRoom meeting attendees in a Teams meeting using Teams Rooms on Android devices cannot see the following features during a PowerPoint Live presentation: laser pointer, pen, highlighter, and eraser.There is currently no solution available.

Issues with Teams phones

companydescriptionalternative solution
Sign-in repeats or fails for Teams on Android phonesUnable to sign in or sign in repetitively when using Conditional Access (CA) and Terms of Service (ToU) MFA policies.The combination of MFA CA and ToU CA is not supported. You must exclude it from use.

To avoid the sign-in error, make sure you use only MFA certificate authority or only MDM certificate authority. If only the MFA certificate authority is used, ensure that it is enabled in Device Enrollment Services (DRS). For more information, seeConditional Access: Cloud applications, actions, and authentication context.

I can't delete contacts on Android phonesYou cannot delete Teams contacts on Android phones.Use the Teams desktop or Teams web client to delete contacts from Teams.
Busy on busy is not availableThe busy on busy feature isn't available in Teams on phones.This feature isn't currently available for Teams on phones.
Completed teams on Android devicesTeams rooms on Android, Teams phones, Teams dashboards, and Teams screens will automatically close in Teams.Follow the instructions inCompleted teams on Android devices.
I can't resume a call after using itconsult beforehandOption on Teams phonesAfter using theconsult beforehandoption in theTransfermenu if you select thatContinueOption to continue the call, the call fails.There is currently no solution available.
Long-held calls to GCCH tenants drop out at timesIn GCCH tenants running 2022 Update #4A (Teams app version 1449/, the call drops in some cases when a user long-holds a call. This problem does not occur in other clouds.There is currently no solution available.


  • The first line requires a 1920 × 1080 resolution for a 16:9 screen, or a 2560 × 1080 resolution for a 21:9 screen. These displays are set to 100 percent scaling. If the chat panel on the front of the room screen shows an unreadable UI, seeChange the scale and resolution for the front of the roomto adjust the display settings.
  • Microsoft Teams Rooms doesn't support high-bandwidth Digital Content Protection (HDCP) input. Using HDCP input can cause issues that affect the capture functionality of High Definition Multimedia Interface (HDMI) such as video and audio. To avoid these issues, ensure that HDCP options are disabled on the switches connected to Teams Rooms.

expected behavior

  • If your Team Rooms device loses domain trust, you won't be able to authenticate to the device or access its settings. For example, if you remove Teams Rooms from the domain after it joins the domain, the trust relationship is lost. In this case, log on to the device with a local administrator account.

  • A consumer TV used as a front room display can cause stability issues in team rooms for the following reasons:

    (Video) Learn Live: Configure and manage Microsoft Teams Room and Teams devices | CLL90

    • Inconsistent implementation of standby modes
    • Selection of the active video source
    • Incorrect EDID information is sent to the device in the equipment room

    Known symptoms include a black or gray screen on the front of the room screen, or the Teams Rooms console becomes unresponsive after waking from sleep. If you experience problems when using consumer TVs, we recommend installing a configurable EDID driver or EDID emulator such asHD-RX-201-C-Eby Crestron, theDR-EDID-Emulatorfrom the FSR Video product group.

  • Teams admin center only identifies valid certified firmware. If the uncertified firmware on the device is updated by means other than the Teams admin center, the admin center only deploys the older firmware. This problem can occur with team rooms on Android devices and team IP phones.

Third-party Teams device support

For issues with Teams devices offered by third parties, please contact their respective websites for support:

Disclaimer for Third Party Contacts

(Video) Troubleshooting Teams Devices sign in issues

Microsoft provides third-party contact information to help you find technical support. This contact information is subject to change without notice. Microsoft does not guarantee the accuracy of this contact information by third party users.


What are the common problems in Microsoft Teams? ›

They are:
  • The Teams app not launching properly and instead showing a message that says, "We're sorry--we've run into an issue."
  • Unable to log in to Teams.
  • Teams missing or different information when compared to the web version of Teams .
  • Unable to find users or Teams.
  • General Microsoft Teams slowness.
Jul 21, 2022

How do you solve the issue of MS teams? ›

To fix the issue, do the following: In Microsoft Teams, select the channel with this error.
Troubleshoot errors in Microsoft Teams
  1. From the list of apps, select Admin.
  2. From the menu, select Settings > Services & add-ins.
  3. Find Microsoft Teams and then enable External Apps.
  4. Set Allow external app in Microsoft Teams to On.
Jan 31, 2023

What causes problems with Teams? ›

If you're having problems accessing Teams, make sure that your Mac, PC, or mobile device can access other networks or internet content. If your computer is connected to the internet but Teams is still inaccessible, the service might be down.

What are some of the major components of Microsoft Teams rooms? ›

Microsoft Teams Rooms includes the following key components to deliver a great user experience:
  • Touchscreen console.
  • Compute module.
  • Microsoft Teams Rooms application.
  • Peripheral devices (camera, microphone, speaker)
  • External screens (maximum of two)
  • HDMI input.
Feb 14, 2023

What are three common challenges that Teams often face? ›

9 Common Team Building Challenges
  • Lack Of Trust Between Team Members. Mutual trust between team members is the foundation to success. ...
  • Poor Communication. ...
  • Role Confusion. ...
  • Interpersonal Conflict. ...
  • Tackling Poor Performance. ...
  • Over Dependence On The Team Leader. ...
  • Poor Work Environment. ...
  • Ineffective Team Meetings.
Jan 19, 2022

What is the most current challenges in managing Teams? ›

Lack of Motivation Left Among Team Members

Another very common team management challenge is a lack of motivation. When employees lose interest in their work, they are not as productive as they should be. This can lead to mistakes and incomplete projects. A lot of employees are unmotivated in their jobs.

What are 10 common problems found in Teams? ›

10 Most Common Team Problems and Solutions
  • Poor Communication. ...
  • Zero Trust. ...
  • Underlying Tension. ...
  • Minimum Interaction or Engagement. ...
  • No Long-Term Planning. ...
  • No Milestones or Team Recognition. ...
  • Bad Curveball Management. ...
  • Conflicting Goals.

What are 3 issues in your team that need to improve? ›

Common Team Building Challenges That Team's Encounter
  • Minimal or no leadership capabilities.
  • Trust issues among team members.
  • Poor communication & understanding skills.
  • Office politics, clashes & stress.
  • Dull working environment.
  • Confusion in understanding roles.
  • Lack of ability in long-shot thinking.
Oct 31, 2022

What is one of the main reasons that teamwork fails? ›

6 common reasons why teams underperform
  • Poor communication. Lack of communication is a major reason why teams might underperform. ...
  • Ineffective leadership. ...
  • Low employee engagement. ...
  • Lack of motivation. ...
  • Poor job fit. ...
  • Lack of formal training. ...
  • Fixing team underperformance.

What is the difference between Microsoft Teams and Teams rooms? ›

Microsoft Teams is team collaboration software. If you have an Office 365 account, you will already have access to this included within your subscription. A Microsoft Teams Room is the physical space that encompasses this software with the AV hardware required for enhanced team collaboration.

What ports do Teams rooms use? ›

Microsoft Teams connects to Microsoft Online Services and needs internet connectivity for this. For Teams to function correctly, you must open TCP ports 80 and 443 from the clients to the internet, and UDP ports 3478 through 3481 from the clients to the internet.

What are the top 3 most difficult things encountered while working in your team? ›

Here are some of the challenges of working in a team and how to avoid them.
  • 1) Security Risk. ...
  • 2) Unclear roles allocations. ...
  • 3) Lack of purpose. ...
  • 4) Different capabilities. ...
  • 5) Different personalities. ...
  • 6) Lack of Trust. ...
  • 7) Unclear Goals. ...
  • 8) Low Self-Awareness.

What are the three greatest problems that lead to team failure? ›

A team can fail for a number of reasons, including lack of communication, lack of goals, and lack of interest.

What are the five key management issues? ›

5 Management Challenges and How to Overcome Them.
  • Effective communication with the team.
  • Evaluating and confronting performance problems.
  • Hiring the right people.
  • Managing conflicts within your team.
  • Retaining star employees.
Jan 20, 2022

What is the biggest or most common obstacle when managing a team? ›

Challenge 1: Clear vision/strategy for the team. Having a clear vision and strategy is the single biggest management challenge. 24% of people cited it as the single biggest area where their manager needs improvement.

What are the three most important things when managing a team? ›

What makes an excellent manager?
  • A clear understanding of their own responsibilities.
  • A desire to achieve team and organizational goals.
  • Regular check-ins by managers and supervisors.
Jan 1, 2023

What are the top 6 challenges to team collaboration? ›

Some of the collaboration challenges in the workspace include misunderstandings, transparency, miscommunication, low trust and mutual respect, ineffective communication challenges, managing conflicts, and managing different cultures. Collaboration is a key factor in productivity.

What are four general issues with which a team must deal? ›

Common challenges of working in a team
  • Lack of trust. Trust is crucial to teamwork, and it starts with team members knowing each other. ...
  • Conflict and tension. ...
  • Not sharing information. ...
  • Low engagement. ...
  • Lack of transparency. ...
  • No long-term thinking. ...
  • Badly perceived, not delivering. ...
  • Poor change management.
Oct 28, 2015

What are two 2 issues that may impact team performance and outcomes? ›

Although there are some challenges that are unique to each industry or field, some common teamwork challenges are:
  • Lack of clarity. ...
  • Trust issues. ...
  • Personality conflicts. ...
  • Withholding information. ...
  • Lack of communication. ...
  • Reduced engagement. ...
  • Excessive staff numbers. ...
  • Interior competition.
Jun 1, 2021

What are two of the most important issues facing team based organizations? ›

The critical issues that team-based organizations must resolve to perform effectively are: formation, getting the right pieces in place and fitting them together; dependability, making reliable connections between the parts; focus, targeting the direction and goals of the organization and its accountability processes; ...

What are 3 ways to prevent team failures? ›

There are many reasons for team failure which impact so many businesses because it's a complex issue. This is why it is essential to analyze and comprehend these reasons.
  • Clarify Roles. ...
  • Growth-Oriented Approach. ...
  • Make Smart Decisions. ...
  • Having Good Resources. ...
  • A Purposeful Attitude. ...
  • Build Trust. ...
  • Champion Flexibility. ...
  • Reward Often.
Sep 4, 2022

What are the factors affecting team performance? ›

Across multiple sectors, four key variables were identified as important for teamwork, team function, team performance and team effectiveness; (i) leadership style (ii) supportive team behaviour (iii) communication, and (iv) performance feedback.

What is the benefit of Microsoft Teams rooms? ›

Very easy and hassle-free

Teams Rooms are friction and hassle-free meeting spaces. Simply start or join a meeting through a single-touch, easily share thoughts, ideas and content. You can allow people from multiple offices to virtually meet face-to-face without any distractions whatsoever.

How does Teams Rooms work? ›

Teams Rooms run software that is built on top of the powerful Teams platform and designed for use on Teams Rooms devices and shared hybrid meeting scenarios. The Teams Rooms app delivers inclusive and easy to use meeting experiences that consider both the in-room and remote attendee.

What is the default admin for Teams rooms? ›

"Admin" - Local Administrator Account

Microsoft Teams Rooms default password is set to "sfb". The Password can be changed locally via Admin mode or in the AutoUnattend.

How do Teams connect to meeting rooms? ›

Use Microsoft Teams to add a Microsoft Teams Room to an existing meeting
  1. Join the meeting from your personal device.
  2. Select People.
  3. Search for the room name (it's on the console) and select OK.
  4. Accept the call on the console to join the meeting.

What is the admin password for Teams device? ›

The Setup screen will appear. If the device isn't domain-joined, the local administrative account (username "Admin") will be used by default. The default password for this account is 'sfb'.

How do I update Microsoft Teams room system? ›

Additional resources
  1. Step 1: Download the offline app update script.
  2. Step 2: Run the script to update the Teams Rooms app.
  3. Step 3: Verify the app has been updated successfully.
Feb 14, 2023

How do you set up rooms in Teams? ›

Go to your Teams meeting and open the meeting invite. Go to Breakout rooms ​​​​​​ and select Create rooms. From the dropdown, choose how many rooms you'd like to create. Select Assign participants and choose whether you'd like students to be assigned to rooms Automatically or Manually.

Why is Microsoft Teams so unstable? ›

Check your WiFi connection. This is one of the biggest reasons for issues with Microsoft Teams. Check your router and its settings. Ensure your firewall is setup correctly to allow Microsoft Teams to operate correctly.

What are the limitations of Microsoft Teams free? ›

Microsoft Teams (free)
  • Unlimited one-to-one meetings for up to 30 hours long.
  • Unlimited group meetings for up to 60 minutes.
  • Up to 100 participants per meeting.
  • 5 GB of cloud storage per user.
  • Unlimited chat with coworkers and customers.
  • File sharing, tasks, and polling.
  • Data encryption for meetings, chats, calls, and files.

What is the main purpose of Microsoft Teams? ›

Microsoft Teams is the ultimate messaging app for your organization—a workspace for real-time collaboration and communication, meetings, file and app sharing, and even the occasional emoji! All in one place, all in the open, all accessible to everyone.

What should be avoided in a team? ›

I've identified nine key factors that can turn an otherwise competent team into a sinking mess:
  1. 1 - Ego. ...
  2. 2 - Negative competition. ...
  3. 3 - Poor communication. ...
  4. 4 - Micromanagement. ...
  5. 5 - Criticism without praise. ...
  6. 6 - Unreasonable expectations. ...
  7. 7 - Half-hearted work. ...
  8. 8 - Stubbornness.
Mar 25, 2018

What are the 5 major points of virtual etiquette? ›

Virtual Meeting Etiquette
  • 1) Behave As You Would In Person. ...
  • 2) Keep Track Of Your Mute Status. ...
  • 3) Turn Your Video Off If You Need To Get Up. ...
  • 4) Minimize Distractions. ...
  • 5) Keep Your Background Clean And Professional.

What do you dislike about Microsoft Teams? ›

Why do users hate Microsoft Teams?
  • They don't know its potential. It's as simple as that – people just don't know how much can be done with this tool. ...
  • Teams is too broad. ...
  • UX issues. ...
  • Vision and executive sponsorship. ...
  • Scenarios and use cases. ...
  • Governance. ...
  • Success criteria. ...
  • Communication plan.
Feb 24, 2022

What slows Teams down? ›

But irrespective of these, Microsoft teams is very memory and CPU usage hungry, which can cause the entire PC to slow down if there is no available memory for other applications to run. This can be particularly noticeable when trying to share your screen, and there is significant “lag”.

Why is my Teams breaking up? ›

Common culprits in this scenario are a poor or unstable internet connection or failing audio drivers. The first step is to check your internet connection. Because Microsoft Teams requires a specific bandwidth for audio and video calls, your audio issues may be caused by your ISP not providing enough bandwidth.

How do I clear Teams cache? ›

How to Clear Teams Cache Manually?
  1. Right-click on the Teams icon in the taskbar and select Quit.
  2. Press the Windows key + R. Type the path “%appdata%\Microsoft**” and click **OK.
  3. Find the folder Teams in the open lists. Right-click it and select Delete.
  4. Reopen Teams. You may need to wait for a while.


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